client surveys – Russell Lawson Writes

Hitting the Trail

March 13, 2012
Russell Lawson
Annual conference, business development, client surveys, communication, conversation, customer satisfaction, law marketing, legal industry, legal marketing, Legal Marketing Association, LMA

Over the next week, I'll be putting in an appearance at two Legal Marketing Association meetings. One is the annual conference, held this year just north of Dallas in Grapevine, where the Gaylord Texan Resort is located. I will be…

January 6, 2009
Russell Lawson
branding, client relationships, client surveys, customer satisfaction, legal marketing

Yesterday, I responded to a post on Heather Milligan's blog, Legal Water Cooler, with a reference to an article in the American Marketing Association's November/December 2008 Marketing Management on utility of Voice of the Customer (VOC) data in American companies.…